Terms and Conditions of Sale

These General Terms and Conditions of Sale govern sales concluded on the website www.lexielota.com, published by Lexie Lota. Any order placed on the website implies unreserved acceptance of these terms.

- Business name: Lexie Lota SRL
- Legal status: Limited Liability Company (LLC)
- Address: Lobbes, Belgium
- Enterprise number (BCE): 1035.688.301
- VAT number: BE 1035.688.301
- Email: contact@lexielota.com
- Phone: +32 494 07 67 72

The jewelry offered on the website is made with the utmost care.

Natural stones may have inclusions, nuances, or variations in color, making each creation unique.

Slight differences between the photographs shown and the product delivered may exist without constituting a defect.

Prices displayed on the website are in euros (€) and include applicable Belgian VAT.

Any delivery charges are indicated before the final validation of the order.

Lexie Lota reserves the right to change its prices at any time. However, products are billed based on the prices in effect at the time of the order.

All orders become final after payment validation.

A confirmation is sent to the email address provided during the purchase.

Lexie Lota reserves the right to refuse or cancel any order in case of suspected fraud, clearly erroneous information, or a previous dispute with the customer.

Payment for orders is made using the payment methods offered on the site at the time of purchase.

Transactions are secured by Shopify's partner payment providers.

No banking data is stored by Lexie Lota.

Orders are prepared as quickly as possible after payment validation.

Delivery times are indicative and may vary depending on the carrier or destination.

In the event of an exceptional delay, the customer will be informed as soon as possible.

Full terms and conditions are available on the “Shipping & Delivery” page.

In accordance with European distance selling legislation, the customer has a period of 14 calendar days from the receipt of their order to exercise their right of withdrawal.

The product must be returned:
- In its original condition
- Unworn
- Complete
- In its original packaging

Return shipping costs are the responsibility of the customer, unless otherwise provided by law or in the event of a confirmed defect.

Full details are available on the “Returns and Exchanges” page.

Exchanges are possible subject to the availability of the desired product.

All requests must be made via the Contact page within the indicated timeframes.

Returns not meeting the specified conditions may be refused.

The consumer benefits from the legal guarantee of conformity provided by Belgian law.

Lexie Lota can cover certain manufacturing defects reported within the specified timeframes.

Specifically excluded are:
- Normal wear and tear
- Oxidation related to use
- Shocks, twists, or falls
- Damages caused by improper use
- Modifications or repairs performed by a third party.

Detailed terms and conditions can be found on the “Warranty Policy” page.

The data collected is processed in accordance with the "Privacy Policy" available on the website.

The customer has the rights provided for by the General Data Protection Regulation (GDPR).

Lexie Lota cannot be held liable for indirect damages resulting from the use of the site or the products sold.

Lexie Lota's liability is limited to the amount of the order concerned, unless otherwise provided by law.

These General Terms and Conditions of Sale are governed by Belgian law.

In the event of a dispute, an amicable solution will be sought first.

Failing an amicable agreement, the competent courts will be those determined in accordance with the rules applicable in Belgium.

For any questions regarding an order or these General Terms and Conditions of Sale, you can contact Lexie Lota: contact@lexielota.com